Shipping & Return Policy

Shipping Policy

Thank you for visiting and shopping at www.Bitamulet.com. Following are the terms and conditions that constitute our Shipping Policy.

Jewelries Casting

Since each jewelry is unique and tailor made, it takes a considerable amount of time to print the 3D models, make molds and cast the jewelry. Depending on the number of items which are queued in the production, packaging and shipping process, it can take from 15 to 20 business days to dispatch your valuable Bitamulet shaped in a jewelry.

Laser Cuts

Bitamulets which are printed in either wood or lacquered vinyl are manufactured within 5 to 10 business days and shipped within 2-3 business days.

Shipment processing time

After the completion of the manufacturing and packaging process, all orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
US 5 to 7 business days Free
Asia 5 to 7 business days Free
Europe 2 to 3 business days Free

Delivery delays caused by third parties can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Shipping internationally in most cases will result in no additional fees. However, the following needs to be read and understood before ordering from our website.

When ordering from BitAmulet.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.

Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still be subjected to import taxes, customs duties and fees levied by the destination country. In these cases, courier will only deliver the product once the recipient has paid the amount due for custom duties and taxes. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, BitAmulet reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Damages

BitAmulet.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Any Jewelries and Laser Cuts, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 14 days of delivery. We offer free and easy returns for all of our customers be it domestic or internationally. Expedited shipping charges which are free for the customer since the are included in the price of the product are non-refundable. Please note that the customer need to contact BitAmulet support team to initiate a return. In case of any product that is in unacceptable condition such as worn, used, scratched or damaged BitAmulet.com reserves the right to deny the return claim and reimbursement. In such cases BitAmulet would return the item to the buyer at the expense of the buyer.